Privacy policy
Veloura Lane
Last updated: March 6, 2026
Veloura Lane operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Veloura Lane is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you.
Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Phone number
Financial Information
- Credit or debit card information
- Payment confirmation details
- Transaction records
Account Information
- Username and password
- Account preferences and settings
Transaction Information
- Products viewed or purchased
- Shopping cart activity
- Order history
- Returns or cancellations
Communications
Information you provide when contacting us for support or inquiries.
Device Information
- IP address
- Browser type
- Device identifiers
- Network connection data
Usage Information
Information about how you interact with our website, including pages visited and time spent on the site.
Sources of Personal Information
We may collect personal information from:
- Directly from you when you create an account, place an order, or contact us
- Automatically through cookies and tracking technologies when you use our website
- Service providers that help operate our store
- Partners or third parties
How We Use Your Personal Information
We use personal information to provide and improve our services, including:
Providing and Improving Services
- Processing orders and payments
- Shipping products
- Managing your account
- Processing returns or refunds
- Personalizing your shopping experience
Marketing and Advertising
We may send marketing emails, promotions, or advertisements related to products or services.
You can unsubscribe from marketing emails at any time.
Security and Fraud Prevention
We use information to:
- Detect fraud
- Protect customer accounts
- Maintain website security
Customer Support
We use your information to respond to inquiries and provide support.
Legal Compliance
We may use personal information to comply with laws or respond to legal requests.
How We Share Personal Information
We may share your personal information with trusted third parties including:
Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services.
Service Providers
- Companies that assist with:
- Payment processing
- Shipping and fulfillment
- Data analytics
- Customer support
- Cloud storage
Marketing and Advertising Partners
We may work with partners to provide personalized advertisements.
Legal Requirements
We may disclose information if required by law or to protect our rights or the safety of our customers.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information to operate and improve the Services.
Information you provide may be shared with Shopify and service providers located outside your country.
To learn more about how Shopify uses personal data, please visit:
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing personal information.
Children's Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it.
Parents or guardians may contact us to request removal of a child’s information.
Data Security and Retention
We take reasonable precautions to protect your personal information. However, no online system can guarantee absolute security.
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include:
Right to Access
Request access to the personal information we hold about you.
Right to Delete
Request deletion of your personal information.
Right to Correct
Request corrections to inaccurate personal information.
Right to Data Portability
Request a copy of your personal information.
Right to Opt-Out of Targeted Advertising
You may request that your information not be used for targeted advertising.
You can also use the Global Privacy Control (GPC) signal to indicate your preference to opt out of data sharing.
Learn more about GPC:
https://globalprivacycontrol.org
Managing Marketing Preferences
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.
You may still receive important service emails related to your orders or account.
International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence.
Where required, we use legally recognized safeguards such as Standard Contractual Clauses to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
When updates occur, we will revise the “Last updated” date on this page.
Contact Information
If you have questions about this Privacy Policy or your personal information, you can contact us at:
Veloura Lane:
📧 Email: support@velouralane.com